Terms & Conditions

TERMS & CONDITIONS — CHIABLOOM™

Last updated: 10th September 2025

Welcome to Chiabloom™ (“we”, “us”, “our”).
These Terms & Conditions (“Terms”) govern your use of trychiabloom.com and any purchases, subscriptions, and interactions with our products and services.

By accessing our website or purchasing our products, you agree to be bound by these Terms. If you do not agree, please discontinue use of our website.

1. General Information

1.1. Chiabloom™ provides wellness and digestion-support supplements in jelly stick format.
1.2. Our products are not medicines and do not claim to diagnose, treat, cure, or prevent any disease.
1.3. Individual results may vary. No outcome is guaranteed.

2. Eligibility

2.1. You must be at least 18 years old to purchase from our website.
2.2. You agree to provide accurate details when placing an order or creating an account.

3. Product Information, Ingredients & Allergen Disclaimer

3.1. We aim to provide accurate product information, including ingredient listings, supplement facts, and nutrition details, but we do not guarantee error-free or fully current data at all times.

3.2. YOU are responsible for reading the full ingredient list before purchase and use.
Allergic reactions can occur if you are sensitive to any listed ingredient.

3.3. Based on the product label, our jelly sticks contain or may contain ingredients including but not limited to:

  • Polydextrose (China)

  • Garcinia Cambogia Extract (India)

  • Red Grape Concentrate (Chile)

  • Fructooligosaccharide

  • Chia Seed (Paraguay)

  • Locust Bean Gum Concoction

  • Xanthan Gum

  • Glucose

  • Agar

  • Tamarind Gum

  • Citric Acid

  • Grape Scent (Fragrance)

  • Lactulose

  • Xylitol

  • Isomaltooligosaccharide

  • D-Sorbitol

  • Carrageenan

  • β-Cyclodextrin

  • Trisodium Citrate

  • Gardenia Red

  • Sucralose

  • Elastin Extract Mixed Powder

  • Seafood Collagen

  • Hyaluronic Acid Concoction

  • Milk Protein Concentrate Powder

ALLERGEN WARNING:
According to the manufacturer label, this product contains: Milk, Wheat, Tomato
It also includes Seafood Collagen, which may not be suitable for individuals with seafood/shellfish allergies.

3.4. Our product is manufactured in facilities that may also process common allergens. Cross-contamination is possible.

3.5. If you have any allergies, pre-existing conditions, or concerns, you must consult a healthcare professional before use.

3.6. By purchasing our product, you acknowledge that you have reviewed the full ingredient list and assessed allergen suitability for yourself.

4. Health & Safety Disclaimer

4.1. Information provided on our website, packaging, emails, or social media is general wellness information only, not medical advice.

4.2. Stop using the product immediately and consult a medical professional if you experience any discomfort, adverse reaction, or suspected allergic response.

4.3. We do not accept liability for adverse reactions arising from:

  • Personal allergies or sensitivities

  • Failure to read ingredient/allergen information

  • Combining our product with other supplements or medications

  • Misuse or overconsumption

  • Underlying health conditions

5. Orders, Pricing & Payment

5.1. Prices on trychiabloom.com are in USD unless otherwise stated.
5.2. Prices may change at any time without notice.
5.3. We reserve the right to refuse or cancel orders at our discretion (including for suspected fraud).

6. Subscription Terms

6.1. By starting a subscription, you authorise Chiabloom™ to automatically charge your payment method at the selected frequency.
6.2. You may cancel your subscription anytime through your customer portal or by contacting support@trychiabloom.com.
6.3. If cancellation occurs after the cut-off for an upcoming shipment, that order may still be processed and shipped.
6.4. Subscription renewals already shipped cannot be refunded except as required under Australian Consumer Law.

7. Shipping & Delivery

7.1. We currently ship to Australia, USA, Canada, and New Zealand.

7.2. Orders are typically dispatched within 1–5 business days.

7.3. Delivery times vary by location and courier factors outside our control.

7.4. Risk passes to you once the package is delivered to your provided address.

8. Returns, Refunds & Replacements

8.1. Due to the consumable nature of our product, opened items cannot be returned, except where required by law.

8.2. Unopened items may be returned within 30 days of delivery.

8.3. Customers must contact us within 7 days of receiving their order if it is:

  • Damaged

  • Incorrect

  • Missing items

  • Defective

8.4. You must provide photos and your order number for assessment.

8.5. Refunds or replacements are provided at our discretion in accordance with Australian Consumer Law.

9. Limitation of Liability

To the fullest extent permitted by law, Chiabloom™:

  • Disclaims all implied warranties

  • Is not liable for allergic reactions, skin issues, sensitivities, or adverse health effects

  • Is not liable for indirect, special, incidental, or consequential damages

  • Limits direct liability (where legally required) to:
    (a) replacement of the product, OR
    (b) refund of the purchase price

You acknowledge that you use the product at your own risk after reviewing all ingredient and allergen information.

10. Indemnification

You agree to indemnify and hold Chiabloom™, its employees, and affiliates harmless from any claims, damages, liabilities, or expenses arising from:

  • Misuse of our website or product

  • Failure to read allergy warnings

  • Breach of these Terms

  • Violation of any law or third-party rights

11. Intellectual Property

All content on trychiabloom.com—including branding, text, graphics, images, logos, and product content—is owned by Chiabloom™ and may not be copied or used without permission.

12. User Content (Reviews & Social Media)

By submitting reviews, comments, UGC, or photos, you grant Chiabloom™ a worldwide, royalty-free licence to use such content for marketing and operational purposes.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect and handle your personal data.

14. Governing Law

These Terms are governed by the laws of Queensland, Australia, and any disputes must be handled within Queensland jurisdiction.

15. Contact Us

For support or questions:

Chiabloom™
Email: support@trychiabloom.com
Address: 10 Sickle Avenue, Hope Island, QLD, Australia